Can I order something that's not listed on the website?
If we don’t have it in stock, we have a great ordering system and we will try our best to hunt down the product you are after providing it's still in print. Also feel free to contact us with any requests, comments, and recommendations on labels, products, and releases you think we should carry.
Is everything that is listed on the webstore in the physical store as well?
We recently updated our system to show that everything listed on the online store is also in our physical store. The only products we haven't added to the online store at the moment are CDs and Turntables.
Do you sell digital Gift Certificates?
Unfortunately we do not sell digital Gift Certificates. Only physical ones. Physical Gift Certificates can be purchased in store for any amount. If you can't make it to the store then we can arrange payment over the phone or PayPal and we can arrange postage or we can leave it at the counter for someone to collect. There is no expiry on our Gift Certificates.
Can I use a physical Gift Certificate online?
Although we prefer Gift Certificates to be used in store, there is a method that we can attach a Gift Certificate to your online account. If you would like to use a Gift Certificate online please get in touch first.
Are the prices the same on the webstore to the physical store?
They are not. There will be some slight differences at times. This can be caused from wholesale prices and currency fluctuations. The physical store works on round figures.
Can I purchase online and pick up in store?
Yes you can. We are located in the Adelaide CBD. This will save you money on postage. Simply choose the store pick up option in the checkout procedure and we will make your purchased product available to pick up during our stores business hours.
How can I get my release in your online store?
Contact us about your release and we can go from there, especially if you are an Australian artist with a vinyl release.
What forms of payment do you accept?
We accept Paypal, Credit Card and Afterpay. If you want to make a specific payment and the option is not there in the checkout process please call us (08) 8227 1421 or email info@clarityrecords.net
How much is shipping for domestic or international orders?
Domestic and International shipping rates vary from place to place. You can calculate your shipping rates in the checkout process.
When will my order be posted?
We are packing orders and visiting the post office daily. Therefore expect your order to be posted the next business day. During peak trading times please allow 1-2 business days.
What do I do if there is a problem with my order?
In the rare event there is a problem with your order, contact us within 10 days of receipt. Let us know your what the problem was and if we are at fault we will work quickly to resolve the problem.
How do I return defective goods?
If you receive defective merchandise contact us immediately and we will try our best to resolve the problem
Can I get a refund if I am not happy with my purchase?
We only accept returns within 10 days of receipt if the item arrives faulty or damaged, or if the wrong item is delivered. If a defect is apparent with your purchase please contact us as soon as possible describing the nature of the defect and any additional relevant information regarding the purchase, including your purchase date. Once the product has been assessed we will inform you of our decision and the action we will take. We do not do refunds if you have chosen incorrectly.
Can I return the product if I change my mind?
No. If you have any questions regarding a specific item we may or may not have, please feel free to contact us for any advice on products. We are more than willing to help with whatever questions you have regarding the products in our webstore.