Web FAQ

Can I order something that's not listed on the website? 
Not everything we stock in the physical store is listed on the webstore. Therefore contact us and see if we have it in stock. If we don’t have it in stock, we have a very great and fast ordering system and we will be able to hunt down the product you are after providing it's still in print. Also feel free to contact us with any requests, comments, and recommendations on labels, products, and releases you think we should carry.

Is everything that is listed on the webstore in the physical store as well? 
Not everything. The webstore has its own separate inventory in a separate location to the physical store. Therefore there will be times when something is listed in stock on the webstore, but not in stock in the physical store and vice versa. The location of the webstore inventory is close to the physical store, so we can make that stock easily available in the physical store as well.

Are the prices the same on the webstore to the physical store? 
They are not. There will be some slight differences at times. This can be caused from wholesale prices and currency fluctuations. The physical store works works on round figures.

Can I purchase online and pick up in store? 
Yes you can. We are located in the Adelaide CBD. This will save you money on postage. Simply choose the store pick up option in the checkout procedure and we will make your purchased product available to pick up during our stores business hours. 

How can I get my release in your online store? 
Contact us about your release and we can go from there, especially if you are an Australian artist with a vinyl release.

What forms of payment do you accept?
We accept Paypal and Credit Card. If you want to make a specific payment and the option is not there in the checkout process please call us (08) 8227 1421 or email info@clarityrecords.net

How much is shipping for domestic or international orders? 
Domestic and International shipping rates vary from place to place. You can calculate your shipping rates in the checkout process.

When will my order be posted? 
We are packing orders and visiting the post office daily. Therefore expect your order to be posted the next business day. During peak trading times please allow 1-2 business days.

What do I do if there is a problem with my order? 
In the rare event there is a problem with your order, contact us within 10 days of receipt. Let us know your what the problem was and if we are at fault we will work quickly to resolve the problem.

How do I return defective goods? 
If you receive defective merchandise contact us immediately and we will try our best to resolve the problem

Can I get a refund if I am not happy with my purchase?
We only accept returns within 10 days of receipt if the item arrives faulty or damaged, or if the wrong item is delivered. If a defect is apparent with your purchase please contact us as soon as possible describing the nature of the defect and any additional relevant information regarding the purchase, including your purchase date. Once the product has been assessed we will inform you of our decision and the action we will take. We do not do refunds if you have chosen incorrectly.

Can I return the product if I change my mind?
No. If you have any questions regarding a specific item we may or may not have, please feel free to contact us for any advice on products. We are more than willing to help with whatever questions you have regarding the products in our webstore.